Improve Customer Experience with a Custom Chatbot for Your Business

5 Must Haves in your Hotel Chatbot Hotel Marketing Technology

chatbots for hotels

The solution connects with potential customers in real time via an interactive live chat session on the company website. A chatbot can help increase the number of direct bookings and provide a hotel with more opportunities for upselling and cross-selling. This can also be done naturally, matching what was said in the chat, increasing the likelihood that a customer will take advantage of these opportunities. Some of the most advanced AI bots even go a step further and use machine learning to pick up information and adapt their communication accordingly. For example, a hotel chatbot can find a user’s preferences, piece together the information, and make an intelligent recommendation. A hotel chatbot is a form of digital technology that can respond intelligently to human interactions and be used on behalf of a hotel or other business in the hospitality industry.

When launching a chatbot for the first time, it’s difficult to think about all the different combinations of words people can use to say something as simple as “I would like to book a room”. Until we have more evolved Natural Language Processing (NLP) systems, the wiser thing to do is to start with pre-built responses, which provides useful shortcuts to tireless typing. Hotel chatbots became a great tool to help hotel staff deal with their high workload and the repetitive questions they must reply to daily. These conversational bots also provide a scalable way to interact one-on-one with buyers, which can be especially handy in a labor shortage. The hospitality chatbot’s main goal is to help travelers find solutions no matter where or what device they use.

Advantages of Chatbot-Driven Taxi Booking

HiJiffy, a specialist in AI-powered chatbots, has appointed the Delivering Group to promote its tech solutions in the Asia Pacific region, Greater China and North America. Smart features in hotel rooms have been a significant game-changer in the hospitality industry. With mobile apps and keyless entry systems, guests can access their rooms without traditional room keys.

  • The job of any holiday supplier is making sure every aspect of the trip is smooth.
  • Many companies today invest a lot in sales teams to find and convert leads.
  • With a few simple clicks, you can easily book a taxi and have it arrive at your door in a matter of minutes.
  • It should also be able to execute tasks about those questions and answers.

As seen with MakeMyTrip, AI will also play a significant role in smart navigation and multi-language support, helping travellers explore new destinations in their native tongue. By harnessing the power of generative AI, we can begin to fully unlock the potential of our platform’s unparalleled review and traveller intent data, allowing us to offer truly unique travel guidance to our members. The big hitters of travel lost no time in hopping aboard the high speed AI train.


In this detailed article, you will learn all about the role AI plays in the hotel industry, how AI-based hotel software is driving revenue in the hotel market and what the future holds for hotels using artificial intelligence. Evature – whose NLP technology is already used by Skyscanner – is able to provide travel companies with the technology to understand natural language and the context of conversations. Let’s dive deeper into how AI can help with hotel operations, specifically with bookings and check-ins. With AI-powered tools, hotels can automate and streamline these processes, making them more efficient and effective. AI is increasingly being used in the hospitality industry to improve operational efficiency, enhance the guest experience, and increase revenue. In this section we look in detail at how different business models are utilising AI to streamline and optimise the various processes in their organisation.

You can buy stocks, taxis, groceries and entertainment online by clicking a button, but you can’t sort out a holiday! We like to share our wisdom by running events and regularly write blogs on digital marketing, user experience and web development. By combining skills across design, development, digital marketing and analytics our team offers a proactive, progressive and unified approach to delivering effective digital solutions. When it comes to travel, however, inaccurate information is no laughing matter, particularly if you are using AI technology to pull together flight itineraries, activities and hotel bookings.

Chatbots use a technology known as Natural Language Processing (NLP) to understand what’s being asked and trigger the correct answer. The intuitive Bonomi interface makes it a breeze for hotel staff to communicate with guests, and with little training required, can be up and running within a few days. Guests also find the software simple and clear to use, because with Bonomi they are communicating through their own well known and favoured messaging apps, so from the start there is an easy dialogue established. Currently, very few hotels are using chatbots so the venues that do will inevitably be one step ahead. Just think about how technology has revolutionised the airline check-in process. Learn how a Finnish media conglomerate autoomates 86% of customer service with LeadDesk’s chatbot and gives customers power to manage their subscriptions automatically 24/7.

chatbots for hotels

What`s more is that we don’t mind having AI controlling our homes and, with this in mind, it`s only fair to say that the hotel industry shouldn`t get left out either. The hotel business is progressively utilizing hotel software to streamline operations, reduce the need for manual labour, increase reservations, and boost income. With the promise of providing a wonderful guest experience and enhancing a hotel’s reputation, AI and business intelligence have become essential components of the hotel sector.

The chatbots can ask what types of products the visitor prefers and give highly relevant options. A customer can simply request the chatbot connect them to a human customer support agent and, in an instant, they could be talking to an agent immediately.—no waiting around and no changing communication channels. On the customer support end, chatbots can automatically create customer support tickets for the customer requesting live support and assign that tickets to the appropriate agent. With the advent of AI-based chatbots, booking a taxi has become much easier than ever before. Chatbot-based interfaces have made the process of booking a taxi much more user-friendly, allowing customers to book a taxi with just a few clicks.

Businesses can implement personalisation throughout the customer journey, from initial advertising to check-out. In fact, some of the greatest revenue increases, as a result of AI, are reported in marketing and sales, where it is used for capturing and analysing customer data points. The ability to provide one-of-a-kind customer experiences is a key point of distinction for luxury companies, because they require resources many businesses chatbots for hotels can’t afford or aren’t willing to provide. These companies reached this top-tier level of performance by tailoring their products and services on the individual level, and by finding intelligent ways to reach the right audience at the right moment with the right experiences. Even with the most advanced booking systems, the simplicity with which customers can contact service agents across their preferred channel is important.

Chatbots help you build email lists more effectively

Fresh means it’s new and continued is because it’s something that is sticking around. Integrate our compliant solution with your existing systems for a seamless implementation. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite. At Alliants we think 2023 will be another good year for Hotel Technology as we see broader adoption of this year’s trends and realisation of benefits that make further investments easier to justify. I will follow up with further thoughts on what to expect from 2023 in January. With item-level forecasts, restaurateurs can make purchases based on what they will actually sell, resulting in less food being thrown away.

chatbots for hotels

With the introduction of Taxi Chatbots, you can now get real-time updates on your taxi rides. From the time you book the taxi to the time you reach your destination, you can stay updated on the status of your ride and never have to worry about being late. The chatbot will also provide you with helpful information such as estimated arrival time, the current location of your taxi, and other relevant details. It will also help you make faster and more efficient decisions, such as finding the most economical route or the best route for the time of day.

Difference between an AI Chatbot & a Regular Chatbot DaveAI

With a few simple clicks, you can easily book a taxi and have it arrive at your door in a matter of minutes. Chatbots are also helpful in providing up-to-date information on the availability of taxis, their fares, and even estimated travel times. Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.

Why do most customers prefer chatbots?

Get started with chatbots

Though consumers say they prefer waiting to speak with an agent, chatbots can still help reduce service costs by 30%. Their fast response times and ability to resolve simple requests are still distinct benefits that work.

Once at the hotel, guests can easily make requests to hotel staff or control the lighting via voice command. And the more guests use services based on AI, the better it’s able to provide them with exactly what they need. Do you represent a company in the travel industry, struggling to manage a large volume of calls? You can add online chat to your website with Click4Assistance’s integrated and managed service. It is specially designed for travel companies looking to meet their 21st-century customers’ needs.

How are chatbots used in hotel industry?

Companies use bots to take orders, offer product suggestions, provide customer support, schedule meetings, and do other specific jobs. In the hotel industry, a hotel chatbot can respond to customer queries, streamline the booking process and encourage guest engagement.

Dana DiRenzo, MD